There is a growing awareness in the airline industry that operating effectiveness - as well as flight safety - is greatly influenced by latent system factors.  Out-of-date policies, inefficient operating techniques, inadequate training, non-standard operating practices, autocratic managers or aircraft commanders, and internal barriers to communication and teamwork can combine to create unsafe or inefficient conditions. Such hidden threats typically lie dormant until exposed by incident, accident, or financial setback. 

If your operating results are not meeting your targets, if you're suffering negative incident or accident trends, if you've experienced reduced employee retention rates or other indications of poor morale, you may have a problem with team integration, obscure lines of authority and communication, or unclear or improper system definition. 

Audits can expose causal factors behind these symptoms.  But effective corrective action depends on the way your people react to findings of error or omission.  Will they accept them as useful information and engage in a concerted effort to find lasting solutions?  Or will they behave as most do and try to hide their mistakes and cover their tail?

The context for an audit shapes the response.  If the focus is on individual error and assignment of blame, evasive, ineffective responses will result.  If, instead, system defects and non-punitive corrective action are the focus, there is a genuine opportunity for constructive, creative response and lasting change.

Defining Problems or Opportunities

Theories and lectures seldom produce lasting improvements. Only well-documented facts, based on a shared view of the realities of your operation, can persuade your people to think critically about the way the system works, to abandon long-established methods, and to adopt more effective policies, procedures, and practices.

Global Flyers employs action-research methodology and survey-feedback processes as the foundation for action planning and team building. Objective data from this research enables us to interact with senior managers to develop clear, mutual goals for the consulting engagement and the measures of success. The result: a common destination and flight plan to get there.

Implementing Change

To achieve targeted improvements, Global Flyers usually recommends a step-by-step approach to the enhancement process.  We call this approach the 4 P's, which stands for Philosophy, People, Policies, and Practices. It is our belief that a clear organizational and operational philosophy brings forth a context for success. Within this context, good people are chosen to fill key positions of responsibility; these good people then publish clear and appropriate operating and administrative policies; finally, sound policies become the basis for training and enforcement of standard operating and administrative practices. Step-by-step, we work with you to build the foundation for lasting change.

Please Tell Us How We Can Serve You

Global Flyer's approach to process consulting ensures effective implementation of action plans and puts your managers in the driver's seat throughout the change process. Our consultants are not only technically expert, but are experienced facilitators, trained to empower your managers to identify and solve their own problems. Any other approach to change is nothing more than a quick fix that does about as much long-term good as the latest fad diet.

Global Flyers is proud to offer the following consulting services. Please click the check boxes next to the services of interest to you, then click the submit button, and we will provide you with more detailed information via email.

	Team-building interventions and leadership development workshops
	Design and implementation of management training programs, including Corporate Resource Management for executives
	Design and implementation of flight standards programs
	Design and implementation of quality assurance programs such as FOQA, ISO 9002, LOSA, and internal audits
	Design and implementation of crewmember training programs, including bridge training for ab initio pilots, zero-flight-time training, CRM, LOFT, CAT II/III, and ETOPS
	Optimization of crewmember compensation, recruitment, and selection strategies
	Background checks and bio-data verification for North American candidates
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